We hope you love your Raea purchase. If something isn’t quite right, we’re here to help.
RETURNS ELIGIBILITY
We only accept returns on skincare products that are unused, unopened and sealed, and requested within 14 days of delivery, in accordance with UK Consumer Contracts Regulations.
To be eligible for a return:
Products must be unopened, unused and in their original condition
All seals, packaging and protective films must be intact
Items must not show signs of use, tampering or damage
Any product that has been opened, used or unsealed cannot be returned or refunded, unless faulty.
NON-RETURNABLE ITEMS
The following items are non-returnable:
Opened or used skincare products
Products with broken seals or tampered packaging
Items marked Final Sale or Non-Returnable
Gift cards
This does not affect your statutory rights in the event of a faulty product.
HOW TO REQUEST A RETURN
To request a return, please email hello@lichfieldbeautyboutique.com within 14 days of receiving your order, including:
Your order number
The product(s) you wish to return
Confirmation that the items are unopened and unused
Returns sent without prior approval may not be accepted.
RETURN SHIPPING
Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect
We recommend using a tracked postal service, as we cannot be responsible for items lost in transit
Original shipping costs are non-refundable
FAULTY, DAMAGED OR INCORRECT ITEMS
If your order arrives damaged, faulty or incorrect, please contact us within 48 hours of delivery with your order number and clear photos of the issue. We will arrange a replacement or full refund, including return postage where applicable.
REFUNDS
Once your return is received and inspected, we’ll notify you of the outcome. Approved refunds will be processed to your original payment method within 5–10 business days.
Please note:
Refunds may take additional time to appear depending on your bank or payment provider
Shipping charges are non-refundable unless the return is due to our error