Shipping Information

ORDER PROCESSING

We aim to dispatch all orders within 1–2 business days (Monday–Friday, excluding UK bank holidays). You’ll receive a dispatch confirmation email once your order is on its way.
Busy periods: During launches, promotions, sales or holidays, dispatch times may be slightly longer. We appreciate your patience during these periods.
UK SHIPPING
  • Standard Delivery: Approx. 3–5 business days from dispatch — £3.50
  • Express / Next Day Delivery: Order by 9am Monday–Thursday for next-business-day delivery — £5.99
  • Free UK Shipping: FREE on all UK orders over £100

INTERNATIONAL SHIPPING
We ship worldwide. Shipping rates and estimated delivery times are displayed at checkout. International delivery typically takes 7–14 business days, depending on your location and local customs processing.
Duties & taxes: Any import duties, customs fees or VAT charged by your country are the customer’s responsibility and are not included in the order total.
ADDRESS & DELIVERY INFORMATION
Please ensure your delivery address is complete and accurate at checkout. Where available, you may arrange safe place or neighbour delivery directly with the courier.
If a parcel is returned to us due to an incorrect address or repeated failed delivery attempts, original shipping costs may be non-refundable, and re-delivery charges may apply.
MISSED, DELAYED OR LOST PARCELS
If your tracking shows your order as delivered but you haven’t received it, or you’ve missed a delivery, please contact us within 3 days of the delivery scan, quoting your order number.
Claims raised outside this timeframe may not be eligible for courier investigation or insurance review.
PRE-ORDERS (IF APPLICABLE)
Items marked Pre-Order will be dispatched on or before the date stated on the product page. Orders containing both in-stock and pre-order items will be shipped together unless otherwise stated.
Pre-orders cannot be cancelled once placed. Once delivered, they are covered under our Returns Policy.
CONTACT
If you have any questions about shipping, please contact us at hello@lichfieldbeautyboutique.com
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